IT administrators play a critical role within the Eastern Shawnee Tribe and the IT department itself. The duties of an administrator may overlap with other team members at times. When people need access to computer systems or require troubleshooting assistance, they typically get referred to the technical support team. Tech support professionals are especially handy at fixing problems related to hardware and software issues, though their role within the company does not end there. The ESTOO IT team helps facilitate successful communication between all parties involved. The roles within a programming department utilize the skills of a web developer, programmer and possibly other IT professionals in creating new programs that ultimately help the Tribe achieve its goals.
